June 17, 2020

Since its inception in 1971, GBS has grown from a print distribution company operating out of founder Larry Merriman’s kitchen to the national company with diverse product offerings in different markets that we know today. While GBS has far outgrown the space and capabilities first offered from Larry Merriman’s kitchen, our employees have never lost touch with our company’s humble roots.

As a 100% employee-owned company, GBS employees have a vested interest in our company’s and our Clients’ success – and that goodwill extends to our employees and their families as well!

GBS’ Year of Giving Initiative (YOGI), a charitable committee of employees dedicated to helping the GBS family and our communities, launched the Larry A. Merriman Scholarship Fund in January of this year. The program, which was created in memoriam of our founder who placed a high value on education, is open to all GBS employee dependents pursuing higher education, whether they’re a recent high school graduate or already enrolled in a college, university, trade or vocational school.

This year, the scholarship was awarded to five highly qualified candidates who have gone above and beyond all expectations for personal excellence and academic achievement. Each student will receive a $1,000 scholarship to the school of their choice.

Please join us in congratulating the 2020 Larry A. Merriman Scholarship recipients!

Top Row (Pictured Left to Right): Caroline Downes, Kendall Sarbach
Bottom Row (Pictured Left to Right): Laura Rodgers, Kendall Sarbach, Michael “Zach” Untch, Rachael Malizia

June 1, 2020

In just over nine months of launching our new podcast show – “Smart Business Solutions” – GBS has exceeded 1,000 total unique downloads. This is an accomplishment that we as a company are extremely proud of!

As podcasting continues to grow and gain in popularity, the number of shows and amount of content available to listeners is greater today than ever. According to, a site that compiles and reports statistics on the current podcast industry, there are now more than 1 million podcast shows and 29 million episodes available for consumers to listen to. This is an absolutely staggering amount of content, especially when you consider that there are more than 30 times the amount of podcast shows available than there are movies and television shows on Netflix, Hulu, Amazon Prime, Disney, HBO and Showtime combined!

GBS Smart Business Solutions

With all of this content available to listeners, it’s easy for a new show to get lost in the media mix. But thanks to the entire GBS team, we’ve been able to carve out a niche in the business show market and establish a reputation for providing educational episodes and smart, meaningful solutions to companies of all sizes and industries.

Other statistics that show the growth and penetration of podcasts include:

  • 75% of the US population is familiar with the term “podcasting”
  • 50% of all US homes are podcast fans
  • 16 million people in the US consider themselves to be “avid podcast fans”
  • 55% (155 million) of the US population has listened to a podcast
  • 37% (104 million) listen to podcasts at least once every month
  • 24% (68 million) listen to podcasts on a weekly basis
  • 80% of all listeners are between the ages of 12-54
  • 74% of podcast users listen to podcasts to learn something new.
  • There are currently 19 different genres of podcast shows, with comedy, education and news being the most popular.

If you have not listened to our show yet, we encourage you to do so. We currently have more than 20 episodes published on relevant business topics ranging from technology, healthcare, print and labeling, data security, brand protection and credit unions.

New episodes are being produced on a regular basis, and can be found here or by searching “GBS” on iTunes, iHeartRadio, Google, Spotify, Stitcher, TuneIn, Pocket Casts, and You can also follow the show on Twitter (@SmartGBS) and Instagram (smart_business_solutions) for updates on previous and new episodes.



May 1, 2020

Sharetec System, one of the fastest growing core operating systems offering the technology of simplicity, is pleased to announce that Horizon Credit Union of Kingsport, Tennessee, has opted to implement the full features and functionality of the Sharetec Core Processing Solution.

When Horizon Credit Union set out to replace their existing system with a new and improved core processing solution, they had specific enhancement goals in mind. According to Beverly Boling, Horizon’s CEO, their financial institution required a smart solution¾one that would offer the perfect combination of an innovative core processing system and a knowledgeable, supportive service provider. “We were looking to greatly improve our credit union’s overall functionality to enhance our daily processes and the level of service we provide to our members. We also sought to achieve a better value for our investment,” states Beverly. “Therefore, when we learned about Sharetec’s long list of benefits, we took the next step and requested a demonstration. We wanted to determine if the system would fully meet our needs, and if the people behind the solution would adequately support us.”

In order to highlight the software’s innovative features and functionality and offer their support, the Sharetec team provided Horizon with thorough demonstrations and continued to address their key questions and concerns along the way. As the credit union had an opportunity to view the system’s vast capabilities firsthand, they discovered that Sharetec was highly capable of meeting their technical requirements.

As Horizon continued to explore Sharetec’s features and benefits, it became clear to their decision makers that more efficient processing would greatly reduce the time spent on manual and labor intensive tasks. Sharetec would also provide peace of mind by offering a lower base cost without any surprise rate increases. Additional benefits for Horizon would include the cost savings that would result from interfacing with a new debit card processor and an improved client support experience offered by the Sharetec support team.

Overall, Horizon’s decision makers were thoroughly impressed that Sharetec would be capable of meeting all of their objectives, including their firewall/IT specifications. They were especially pleased that they would be able to convert from their existing system and move forward with the innovative solution with a conversion date firmly in sight.

From the beginning, Horizon sought to find the ideal partner that would help them achieve their objectives. Thanks to Sharetec and its team of professionals, the credit union is now on the right path to successfully doing so. The core system will be used by the entire staff for all credit union processing, as well as interfacing to countless third-party applications and online/mobile banking software.

Dan Miller, Vice President, Sharetec, notes that his company is extremely pleased with their new business partnership and is looking forward to assisting Horizon in any way possible. “Stellar results are expected as our solution will significantly reduce Horizon’s ongoing costs for core processing software, while also providing exciting new efficiencies for its staff and cuttingedge, member-facing technology,” says Dan. “We know how vital it is for credit unions to succeed in this competitive industry, which is why we offer the most innovative solutions backed by strong service and support all with a return on investment (ROI) that credit unions can appreciate.”

February 24, 2020

Similar to how you take precautions to prepare and protect your home, the same measures can be applied to your School District’s “home”—the vital infrastructure which houses your most critical and sensitive data. In fact, the careful management of your “home” is essential to ensure the security of your School’s data. A well-managed infrastructure will also ensure that things are running smoothly for those who rely on the security and availability of your “home’s” vast network of information.

Security breaches and other harmful threats could place your School’s infrastructure at substantial risk. And without the proper foundation of products and services, you could be leaving the door wide open to serious threats that have the potential to jeopardize the security and availability of your School District’s data.

GBS’ Managed Technology Solutions offers a strong foundation of preparation and protection for your School District by safeguarding its vital infrastructure. Customized to meet your precise needs, our wide range of products and services is designed to insulate and ensure your system 24/7, guarding it from the potential risks and breaches that are becoming increasingly common, sophisticated and widespread.

For more information on how GBS’ Managed Technology Solutions can help safeguard your School District against harmful security threats, please contact us at 330.497.6728 or at

December 9, 2019

Nothing provides a greater threat to data security today than cyberattacks, where hackers use sophisticated methods and technologies to compromise all types of digital devices, including smartphones, tablets, individual computers and entire computer networks. If and when an attack succeeds, valuable data is breached and becomes available to the hackers, According to the Pew Research Center, nearly two-thirds (64%) of all Americans have had their online data and information compromised via a major data breech, and have been impacted in at least one of the following ways:

  • 41% encountered fraudulent charges on their credit cards
  • 35% received notices that sensitive information (ex. account numbers) had be compromised
  • 16% said that someone had taken over their email accounts
  • 15% received notices that their Social Security number had been compromised
  • 14% said that someone had attempted to take out loans or lines of credit in their name
  • 13% said someone had taken over one of their social media accounts
  • 6& said that someone has impersonated them in order to file fraudulent tax returns

In addition, the Identity Theft Resource Center (ITRC) reports that 1,632 data breeches were reported and tracked in 2017, leading to approximately 198 million records being exposed. In 2018, the total number of breaches actually fell to 1,244, but it’s estimated that more than 447 million consumer records were compromised. Businesses suffered the most breaches by industry, with a total of 571 (46% of the total number of breaches), while the healthcare industry fell victim to 363 breaches (29%).

December 3, 2019

EasySIGN is a simplified approach to collecting patient signatures, photos, and scanned ID cards at the Registration Center, bedside or anywhere from a mobile device. With EasySIGN, healthcare providers can quickly process patients and ensure that forms and consents are electronically signed and stored in the EHR for safekeeping.

Using a tablet and the hospital’s registration system, EasySIGN’s interactive forms are presented to the patient for completion and signature, and then seamlessly documented in the EHR. Providers can also (and easily) upload patient photos and IDs (drivers licenses and insurance cards), take payments, and get forms and consents signed, even at the bedside.

In addition, EasySIGN enables providers to register patients even when their computer network is down as well as allowing them to be able to reduce paper costs, enhance patient satisfaction, and increase return on investment with quicker registrations.

Features of GBS’ EasySIGN program include the following:                            Healthcare Graphic

  • Capture Patient Photos
  • Scan Wristband Barcodes
  • Capture Signatures Electronically
  • Capture Images (Insurance Cards, Driver’s Licenses, etc.)
  • Keyboard-Free Navigation
  • Reduced Registration Time
  • Improved Compliance
  • Easy Forms Completion
  • Error Reduction
  • Email / Print / Archive Capabilities
  • Add Patient Notes and History
  • Reduce Paper Waste
  • Compatible with Most EHR Systems
  • Compatible with Hospital Registration Systems
  • Enhances Hospital Payment Processing
  • Easy Patient Registration During Downtime Events


Call GBS at 800.349.4531 and schedule your FREE EasySIGN demonstration and ROI analysis today!

November 25th, 2019

Patient Engagement is a collaborative, comprehensive strategy designed to provide improved patient care and lower total costs by directly involving patients in the medical decision making process. Effective patient engagement leads to:

  • Mutually beneficial partnerships between patients and providers
  • Better sharing of information on symptoms, conditions and treatments
  • Improved patient adherence to agreed-upon treatment plans
  • Greater patient willingness to participate in preventative care activities
  • Increased overall patient satisfaction with their Healthcare experience

Components of our comprehensive Patient Engagement Solution:

Automated Calling Suite – enables Healthcare providers to stay connected with their patients by sending automated phone calls, texts and emails with the right information to the right people at the right time

Patient Education – automated process that allows doctors to communicate with certain groups of patients with similar conditions that may be experiencing gaps in their healthcare

Patient Experience Surveys – provides service and condition related surveys and touchpoints to patients immediately following their doctor’s visit which allows providers to monitor, manage and react to their patients in real-time via tablet or mobile device

Electronic Signature – electronically capturing and processing all forms, consents and patient information that is stored in your EHR system

Contact GBS to learn how to better engage with your patients today!

Patient Identification Chart

November 11, 2019

Do you lack organizational resources and collection margins within your practice or hospital? GBS assists hospitals and practices in establishing proper billing and collection methods and controls so they can reach their revenue and efficiency goals.

One of our Clients said, “We struggle to find the right staff with critical and sufficient knowledge of comprehensive revenue cycle functions. And when we do, we fear losing them and having to train others.”

Top 5 reasons hospitals and practices should consider outsourcing their billing and collections:

  1. Accurate Coding & Compliance – with an experienced coding team, the practice will realize an increase cash flow, while satisfying compliance initiatives through accurate and precise coding
  2. Clean Claims Submission – tracking error rates and providing front-end data contribute to staff re-education and improved process flows
  3. Denials & Appeals Management – the ability to track appeals filed to the payor in response to an erroneous denial provides tremendous value
  4. Patient Collections – monitoring statements of delinquent accounts is forwarded to the practice’s outside collection agency in accordance with the practice’s pre-determined protocols
  5. Analytical Reporting & Benchmarking – aiding the ongoing assessment of the fiscal health of the practice, analytics provides proactive identification of potential reimbursement, productivity and operational issues and aids in benchmark comparisons

If you decided to outsource your RCM (Revenue Cycle Management) services, you’ll reap the benefits of increased cash collections, improved staff productivity, quicker denial appeals, increased patient satisfaction and reduced overall costs!

GBS offers a multitude of related services, including Appeals and Denial Management, Patient Collection Services and Standard/custom reporting, as well as Comprehensive Revenue Cycle Management—all customized to meet each Client’s needs, no matter the size of their organization. Contact us to learn how we can help you!

November 4, 2019

The healthcare industry continues to be inundated with new technologies on a daily basis. One of the biggest challenges for providers is to figure out how to effectively integrate these technologies into their practices to improve both patient care and financial performance. Organized, automated billings and collections processes do in fact provide the resources needed to positively impact patient care. Without consistent cash flow into a practice, everyone can suffer.

stetho on laptop.jpg

According to a recent survey* conducted in the healthcare industry:

  • 13% of respondents stated that their Revenue Cycle Management (RCM) processes are completely automated.
  • Of those respondents, 69% use more than 1 solution to manage their revenues, leading directly to system incompatibilities, increased claim denials and difficulty in obtaining patient payments.
  • 96% of the respondents reported that data collection throughout the entire process was either a “moderate” or “big” problem for them.

Don’t allow your practice and patients to get caught up in this confusion! GBS has an all-in-one RCM solution that will help to decrease insurance denials, increase patient collections, and simplify office processes. We also offer automated, value-added solutions that can be customized and applied to a practice’s existing RCM process to enhance and improve overall performance.

GBS would be glad to discuss how our proven business model can benefit your practice, and how we’ve already helped other organizations improve their bottom lines by improving their billings and collections. Contact us today and get started!

*Dimensional Insight/HIMSS RCM Survey: “Understanding Health Systems’ Revenue Cycle Management and Challenges.”; accessed June 2018.

October 28, 2019

  1. Accurate Coding & Compliance – With the addition of ICD-10, accurate diagnosis and procedural coding have increased in complexity over the past few years. Outsourcing coding provides access to a highly educated coding workforce, with coding certification and ICD-10 at the core of some providers. With an experienced coding team doing the work, the practice will realize an increase in cash flow, while satisfying compliance initiatives through accurate and precise coding.
  2. Clean Claims Submission – Clean claims submission is directly linked to accurate patient registration, correct coding, detailed charge entry and EDI pre-billing edits. Having a high clean claims submission rate is an essential element to healthy accounts receivables and improved cash flow. Tracking error rates and providing front end error data contribute to staff re-education and improved process flows.
  3. Denials & Appeals Management – Back end (post claim submission) denial management is a critical component to RCM. Having a tool that manages denials and provides reporting feedback aides in the identification of payor denial trends. The ability to track appeals filed to the payor in response to an erroneous denial provides tremendous value to the practice. In addition, a swift response to payor denials results in improvements to the practice’s Days Revenue Outstanding (DRO), Account Receivable Aging (ARA), Gross Collection Percentage (GCP) and Net Collection Percentage (NCP) benchmarks.
  4. Patient Collections – With rising deductibles, the need for a regular patient statement cycle coupled with an automated collection cycle is more important than ever. Dedicated staff is allocated to establishing payment plans with patients. Monitoring statements of delinquent accounts is forwarded to the practice’s outside collection agency in accordance with the practice’s pre-determined protocols.
  5. Analytical Reporting & Benchmarking – Analytical reporting is utilized on multiple levels of the revenue cycle. Establishing benchmark comparison data should be part of every practice’s monthly process. In addition to aiding in the ongoing assessment of the fiscal health of the practice, analytics provides proactive identification of potential reimbursement, productivity and operational issues and aides in benchmark comparisons.


GBS Corporation/Odyssey Health Systems (GBS/OHS) offers clients the opportunity to increase their collections, reduce receivables, and decrease payment lag days with our RCM services. With expertise and experience dating back to 1995, GBS/OHS also offers value-added services such as medical record documentation training, E&M and surgical coding education, and continuous process improvements through the involvement of our Executive leadership team and skilled industry professionals.

Hear what some of our current clients are saying:

“I give GBS/OHS an unqualified recommendation for any hospital or medical group that is seeking billing, collections, or consulting services. Their business model and proven ability to successfully execute that model makes them the logical and smart choice.”

– Ronald R. Suntken, President and CEO, Crystal Clinic Orthopaedic Center

To learn how your hospital or medical group can benefit from GBS/Odyssey’s RCM services, contact us today at 800.870.4427 or at

Request Information
reCAPTCHA is required.
Contact Us