August 30, 2019

The switch to value-based reimbursement has turned the traditional model of Healthcare Reimbursement on its head. However, small-to-medium-sized practices are less prepared for value-based goals and need the expertise provided by medical billing service vendors and Accountable Care Organizations (ACO), which handle both payment and care requirements. 

Medical Billing services can help your staff focus on other areas while improving workflows.

Nurses and medical assistants spent 20.6 hours per physician per week on administrative tasks related to health plans. Medical Billing services can allow them to spend this time caring for your patients. You can even stay organized and optimize processes to reduce test duplication and decrease errors.

Leave the stress of managing your practice’s billing in the past and join one of our many satisfied client’s today!

Our proven business model and ability to successfully execute it make us the ‘logical and smart choice’ for medical groups seeking exceptional billing and collection services.

*GBS Testimonial, Crystal Clinic Orthopaedic Center, LLC/Crystal Clinic, Inc., March 16, 2018.


August 20, 2019

GBS is pleased to announce that Holley Credit Union, based in Paris, Tennessee, recently became the latest addition to the Sharetec core processing family.

While evaluating possible core processing solutions, Holley had two main objectives: 1) to replace a legacy core processing system that was no longer receiving investment and development, and 2) to significantly increase automation throughout their systems. According to Dan Miller, Vice President of Sharetec, Holley was seeking an innovative, long-term core processor that would bring them up to speed and help them excel within the highly competitive credit union industry. “Since the core processing system is vital to Holley’s future success, it was imperative that they select a new provider that would meet all of their needs,” said Dan. “They researched their options thoroughly, and reached out to existing Sharetec clients, which yielded several favorable testimonials that positively impacted their decision-making process.”

Following the research and careful consideration, Holley made the decision to move forward with Sharetec, and is looking forward to reaping the rewards of their new core processing solution. As their manual processes become fully automated with the Sharetec software, Holley will be able to provide their staff with a modern system that can greatly improve the efficiency of their daily operations. In addition, their members will appreciate the online and mobile tools that will make their banking experience easier and more convenient. In the end, everyone associated with Holley will benefit from the new technology, increased efficiency, and improved overall experience that the Sharetec core processing system offers.

For more information on how Sharetec can help your credit union, contact Dan Miller at 844.802.4441 or 330.494.5330 extension 2350, or at

August 19, 2019

The YOGI Golf Committee held its 3rd Annual Charity Golf Tournament on August 5th at Tippecanoe Country Club in Canfield, Ohio. Once again, the outing was a tremendous success and the committee was blessed with a beautiful day for the event. With Stadium Cadillac as our title event sponsor, and Huntington and Signet as our event co-sponsors, many other generous organizations sponsored our event as well including Western Reserve Hospital, Upland FileBound, Brenna Manna Diamond, Crystal Clinic Orthopaedic Center, Galaxie Industrial Services, Hewlett Packard, Involta, Russell Foundation, Noah Partners, LLC, Sapphire Essentials, Schauer Group, Simon Roofing and Ryan Temps.

This year’s fundraising event was a result of a dedicated and widespread effort by the many GBS individuals and teams that donated generously to the Chinese Auction. Very select and much-wanted items were up for bids with proceeds exclusively benefiting GBS’ YOGI Fund. In addition to the many opportunities to win auction items, golfers had a chance to win a two-year lease for a 2020 Chevrolet Silverado with a hole-in-one on the ninth hole. The event also included a 50/50 drawing which awarded $506.00 to the lucky winner.

The competition was set up as a four-person scramble for 18 holes, with both first and second place team winners. A delicious breakfast, lunch and dinner were provided for all participants, with beverages at the turn.

Each year, the YOGI Golf Committee and volunteers led by Joe Chahine, VP, Healthcare Sales, provide a superior and premier golfing experience that receives accolades from the golfers, who enjoy the friendly competition and the chance to support a charitable event. This outstanding tournament not only raises dollars for YOGI but for select charities. This year’s recipients included Marketplace Solutions, The Purple Cat and The Beatitude House. Marketplace Solutions, led by Director Pat McBane, offers a Ministry to equip senior executives, business owners and community leaders to bring transformation to their sphere of influence. A key development feature that he still leads today is an executive peer group called Executive Exchange, a monthly roundtable forum for leaders to grow personally, professionally and purposefully.

The Purple Cat was founded in 2003 to offer day-program alternatives for adults. Clients participate in a wide range of vocational functions, creative projects and classes that develop daily-living skills. The goal is to prompt each person to achieve his or her potential with training and coaching. Clients perform duties in agriculture, lawn care, snow removal, building maintenance, food service, animal care and office work. Each enjoys the satisfaction of receiving a paycheck for a job well done.

The Beatitude House, sponsored by the Ursuline Sisters of Youngstown, is committed to all disadvantaged women and children. By creating homes, providing educational opportunities and fostering healthy families, the organization provides invaluable opportunities to transform lives.

We want to thank everyone who gave of their time, talent and treasure to make our 2019 YOGI Charity Golf Tournament a success! We look forward to planning more events in the months ahead!

-The YOGI Committee and the YOGI Golf Committee

May 28, 2019

GBS was nominated by Stark Safety Council and selected by Bureau of Workers Compensation to receive the below awards.

  • 100% Award- 100% of the year without a lost time claim
  • Group Rating BWC Award-  GBS had the lowest incidents of all companies that are in our group rating network for BWC
  • Special Award – GBS operated over 500,000 hours in a 6 month period with no injuries

Safety Award

Special Safety Award

May 8, 2019

On May 7, 2019, the GBS Corporation was honored as one of six recipients of the Canton Regional Chamber of Commerce’s Business Excellence Award. The award is presented annually to area companies that have earned distinction through longevity, growth, innovation, and consistent involvement in the local community.

The award was received by GBS Vice President Jeff Merriman (pictured above) during a Chamber dinner at Kent State University’s Stark Campus Conference Center. “It definitely was a good surprise,” said Merriman, adding that it’s exciting for GBS to be recognized for its long-standing success since being founded in Canton in 1971. Although the company began solely as a print management provider, it has grown tremendously over the years and is now a leader in technology and information management in the healthcare, credit union, labels and general business sectors. “We wrap technology around all that GBS is,” added Merriman.

GBS currently operates in the print and marketing, promotional, warehousing, filing and labeling, brand protection, computer software and hardware, and technology solutions segments and has nearly 300 employees throughout northeast Ohio and the United States.

May 14, 2019

Patient Engagement is a collaborative, comprehensive strategy designed to improve patient care and lower total healthcare costs. It includes intimately involving patients in the management of their own healthcare, working closely in collaboration with their providers to craft the best treatment options available. This type of cooperation, unprecedented in previous generations, is now recognized as a key component of a high quality healthcare system. In fact, good Patient Engagement can do a lot to significantly improve the overall healthcare delivery process for everyone involved – including patients, providers and the industry as a whole.

Patient Benefits:

  • Improved care through customized treatment plans and direct interaction with providers
  • Greater education on and awareness of conditions, diagnoses and treatment options
  • Greater patient willingness to participate in preventative care activities
  • Increased satisfaction with their overall Healthcare experience

Provider Benefits:

  • Better treatment plans leading to better overall care for patients
  • Improved patient relationships through collaboration on care plans and prevention
  • Enhanced reputation, greater patient loyalty and potentially increased revenue streams
  • Improved patient adherence to agreed-upon treatment plans

Industry Benefits:

  • Lower costs through more personalized treatment plans and preventative care measures
  • Wider use and acceptance of technology as an industry standard for enhanced patient care
  • Increased efficiencies between providers in sharing timely and relevant patient data
  • More effective patient treatment plans and outcomes

There are many technological components that make up a modern, effective Patient Engagement program. Means of communication can include telephone calls, emails, texts, videos, webinars, smartphone apps, patient satisfaction surveys, and automated appointment and care reminders. To learn how GBS can assist with all of these solutions and services, read more here.

March 1, 2019 

One of the keys for healthcare providers in improving patient collections is better communication. As healthcare costs continue to increase and patients are paying more for their coverage, they are also paying closer attention to the quality and cost of the care they are receiving. Because of this, the ways in which the details of treatment options, suggested procedures, and billing and collection activities have become more necessary and wide-ranging. This enhanced patient/provider communication can come in many different forms, and is most commonly referred to as patient engagement. Texts, emails, videos, webinars and mobile devices are all ways this communication can take place, and typically leads to greater patient satisfaction and improved financial results for the practice. 

According to a 2018 survey* of nearly 900 healthcare workers and 1,000 patients conducted by HIMSS, three major findings were discovered:

  1. Providing estimates ahead of time to patients for costs of services rendered had a positive net effect on how quickly patients pay their bills.
    • 46% of respondents stated that they would be more likely to pay more of their charges ahead of time or during the time of service if they received an estimate.
    • 87% of providers indicated they have the ability to provide cost estimates to patients, but only 18% currently do so unless asked to.
  2. Increasing the use of technology for billing and collection activities simplifies the process for both patients and providers.
    • 75% of patient respondents stated that they currently experience difficulty in understanding and/or paying for their healthcare expenses. 
    • 45% of respondents preferred electronic billing and payment options, yet 96% of providers still send patients paper statements through the mail.
  3. Patients would prefer to pay for their healthcare expenses by using their debit or credit cards.
    • 83% of patients stated that they would prefer to use debit or credit cards to pay for balances of $200 or less.
    • Only 49% of providers offer patient payment plans, 42% online bill pay, and 22% lines of credit.

Because of factors like these, nearly 48% of providers reported that it takes patients more than three months to pay off their balances, with only 19% of patients doing so within the first thirty days of services rendered. A little more than 13% of patients took longer than six months to pay their balances, and nearly 6% never paid anything they owed.

A strategic, automated process that addresses both patient billings and collections can go a long way to alleviate these problems.  Revenue Cycle Management/Medical Billing (RCM) does just that.  For more information on the RCM services GBS has to offer, please click here or contact one of our product experts today and let us help you start collecting what you’ve already earned!

*Waystar/HIMSS Analytics: “Patient Payment Check-Up 2018 Survey Report.” uploads/2018/05/ Waystar_HIMSS_Analytics_PPCU_Report_2018_05.15.18.pdf; accessed August 2018. 

February 22, 2019

In the dynamically changing world of healthcare, providers are continuously challenged with maximizing their revenues in order to provide better patient care and remain solvent. As industry regulations continue to evolve and vary from year to year, providers must continue to ask themselves two very important questions:

  1. How is your practice managing billings and collections activities?
  2. What effect is that process having on your bottom line?

If the answer to either question or both is “I don’t know,” then chances are that practice is not maximizing all potential revenues. A 2018 study by Dimensional Insight and HIMSS Analytics* added some interesting insights to these questions. With respect to the current process(es) being used to manage billings and collections, the findings included:

  • Only 13% of respondents stated that their Revenue Cycle Management (RCM) processes are completely automated
  • 37% indicated that their RCM processes are less than 25% automated
  • 71% use their EMR as their primary means of managing RCM activities
  • 69% use more than 1 solution to manage RCM activities
  • 76% said that claim denials were the biggest RCM challenge they face
  • 98% of the respondents reported that data collection from varying sources was either a “moderate” or “big” problem for them
  • 96% stated that the ways data is collected was either a “moderate” or “big” problem

Gold dollar signs set against a green background

So what do all of these findings mean for healthcare providers and what can be done about them? Some general conclusions that can be drawn are that providers are struggling to stay current with technology and industry regulations, are complicating processes by using more than one solution to manage their activities, and that collecting and providing accurate patient data is a great challenge. Undoubtedly, these types of inefficiencies are leading to lost revenues and negatively impacting the bottom line of providers throughout the industry.

Don’t allow your practice and patients to get caught up in the confusion! GBS has an all-in-one RCM solution that will help to decrease insurance denials, increase patient collections, and simplify office processes. We’d be glad to discuss how our proven business model can benefit your practice, and how we’ve already helped other organizations improve their bottom lines by improving their billings and collections. Contact GBS today and get started!

*Dimensional Insight/HIMSS RCM Survey: “Understanding Health Systems’ Revenue Cycle Management and Challenges.”; accessed June 2018.

February 15, 2019

IT security problems come in many shapes and sizes and have a tremendous impact every day on how effectively and efficiently a business operates. Data breaches. Network outages. Productivity losses. These are all daily occurrences in the IT world, and dramatically impact the activities of businesses and consumers around the globe.

Some of the most common technology issues faced by companies today includes the following:

Noncompliance and Security Risks. Ask yourself: are you complying with regulations mandating data security and network integrity? Are you managing security risks and safeguarding data from fraud, theft and misuse?
Downtime Impact. Are IT disruptions distracting your staff from their core focus, or prohibiting them from working efficiently?
Distracted Employees. Does your staff turn to and interrupt non-IT employees to deal with recurring IT problems?
Neglected Network. Is your network perceived by employees as just a “necessary evil” and not as an integral part of improving business performance?
Time-Consuming Server/Backup Checks. Is it necessary for your staff to routinely check network servers and backup systems on a daily basis?

Circular illustration of GBS IT Solutions

One of the major challenges in maintaining a computer network today is trying to predict what will fail and when. Because of this, it is imperative that work be done to prevent networks from failing in the first place. Through the combination of regular and comprehensive preventative maintenance and robust, real-time monitoring of critical network and desktop devices, the reliability and stability of IT assets can be sustained. Building a program that relies on 24x7x365 automated network monitoring, coupled with an aggressive preventative maintenance component, ensures optimum uptime for a business. GBS’ ProActive solution does all of these things and more!

Our ProActive solution is so effective that customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for businesses. At the same time, exposure to security risks is dramatically lessened and frustration from unstable IT resources almost vanishes. ProActive allows businesses the time and freedom to focus on their core business functions by taking the worry out of owning a computer network.

To learn more about ProActive and the options and benefits available, contact one of our product experts at 1.800.860.4427 or or click here.

February 13, 2019

Why is it incorrect to feel that outsourcing RCM and your billings/collections will lead to a loss of control?

Healthcare organizations know they need to improve their billings and collections processes, but often lack the expertise, resources and guidance to successfully do so internally. The continually growing complexity in the revenue/billing cycle process has increased the cost of collections. Changes in charging, coding, and billing have made it more and more difficult to get timely, accurate payments and compliant billing.

Outsourcing RCM statistics

Outsourcing RCM and your billings/collections services helps to provide the necessary expertise, resources, and guidance. So many organizations lack these assets, which hampers their efforts to achieve their business goals and control cash flows. The point of managing your revenue/billing cycle isn’t just to improve revenue and cash flow, but to do them effectively by consistently following the best industry practices.

Other benefits realized by providers that utilize billing services include the following:

  • Reduce staff turnover and costs of hiring and training new employees
  • Save time and eliminate errors through the use of technology
  • Standardize operating expenses

Learn how GBS has been a trusted partner, improved cash collections, reduced staff turnover and improved the overall billing/collections process for our clients. Read more here.

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