Nothing provides a greater threat to data security today than cyberattacks, where hackers use sophisticated methods and technologies to compromise all types of digital devices, including smartphones, tablets, individual computers and entire computer networks. If and when an attack succeeds, valuable data is breached and becomes available to the hackers, According to the Pew Research Center, nearly two-thirds (64%) of all Americans have had their online data and information compromised via a major data breech, and have been impacted in at least one of the following ways:
41% encountered fraudulent charges on their credit cards
35% received notices that sensitive information (ex. account numbers) had be compromised
16% said that someone had taken over their email accounts
15% received notices that their Social Security number had been compromised
14% said that someone had attempted to take out loans or lines of credit in their name
13% said someone had taken over one of their social media accounts
6& said that someone has impersonated them in order to file fraudulent tax returns
In addition, the Identity Theft Resource Center (ITRC) reports that 1,632 data breeches were reported and tracked in 2017, leading to approximately 198 million records being exposed. In 2018, the total number of breaches actually fell to 1,244, but it’s estimated that more than 447 million consumer records were compromised. Businesses suffered the most breaches by industry, with a total of 571 (46% of the total number of breaches), while the healthcare industry fell victim to 363 breaches (29%).
EasySIGN is a simplified approach to collecting patient signatures, photos, and scanned ID cards at the Registration Center, bedside or anywhere from a mobile device. With EasySIGN, healthcare providers can quickly process patients and ensure that forms and consents are electronically signed and stored in the EHR for safekeeping.
Using a tablet and the hospital’s registration system, EasySIGN’s interactive forms are presented to the patient for completion and signature, and then seamlessly documented in the EHR. Providers can also (and easily) upload patient photos and IDs (drivers licenses and insurance cards), take payments, and get forms and consents signed, even at the bedside.
In addition, EasySIGN enables providers to register patients even when their computer network is down as well as allowing them to be able to reduce paper costs, enhance patient satisfaction, and increase return on investment with quicker registrations.
Features of GBS’ EasySIGN program include the following:
Patient Engagement is a collaborative, comprehensive strategy designed to provide improved patient care and lower total costs by directly involving patients in the medical decision making process. Effective patient engagement leads to:
Mutually beneficial partnerships between patients and providers
Better sharing of information on symptoms, conditions and treatments
Improved patient adherence to agreed-upon treatment plans
Greater patient willingness to participate in preventative care activities
Increased overall patient satisfaction with their Healthcare experience
Components of our comprehensive Patient Engagement Solution:
Automated Calling Suite – enables Healthcare providers to stay connected with their patients by sending automated phone calls, texts and emails with the right information to the right people at the right time
Patient Education – automated process that allows doctors to communicate with certain groups of patients with similar conditions that may be experiencing gaps in their healthcare
Patient Experience Surveys – provides service and condition related surveys and touchpoints to patients immediately following their doctor’s visit which allows providers to monitor, manage and react to their patients in real-time via tablet or mobile device
Electronic Signature – electronically capturing and processing all forms, consents and patient information that is stored in your EHR system
Contact GBS to learn how to better engage with your patients today!
Do you lack organizational resources and collection margins within your practice or hospital? GBS assists hospitals and practices in establishing proper billing and collection methods and controls so they can reach their revenue and efficiency goals.
One of our Clients said, “We struggle to find the right staff with critical and sufficient knowledge of comprehensive revenue cycle functions. And when we do, we fear losing them and having to train others.”
Top 5 reasons hospitals and practices should consider outsourcing their billing and collections:
Accurate Coding & Compliance – with an experienced coding team, the practice will realize an increase cash flow, while satisfying compliance initiatives through accurate and precise coding
Clean Claims Submission – tracking error rates and providing front-end data contribute to staff re-education and improved process flows
Denials & Appeals Management – the ability to track appeals filed to the payor in response to an erroneous denial provides tremendous value
Patient Collections – monitoring statements of delinquent accounts is forwarded to the practice’s outside collection agency in accordance with the practice’s pre-determined protocols
Analytical Reporting & Benchmarking – aiding the ongoing assessment of the fiscal health of the practice, analytics provides proactive identification of potential reimbursement, productivity and operational issues and aids in benchmark comparisons
If you decided to outsource your RCM (Revenue Cycle Management) services, you’ll reap the benefits of increased cash collections, improved staff productivity, quicker denial appeals, increased patient satisfaction and reduced overall costs!
GBS offers a multitude of related services, including Appeals and Denial Management, Patient Collection Services and Standard/custom reporting, as well as Comprehensive Revenue Cycle Management—all customized to meet each Client’s needs, no matter the size of their organization. Contact us to learn how we can help you!
The healthcare industry continues to be inundated with new technologies on a daily basis. One of the biggest challenges for providers is to figure out how to effectively integrate these technologies into their practices to improve both patient care and financial performance. Organized, automated billings and collections processes do in fact provide the resources needed to positively impact patient care. Without consistent cash flow into a practice, everyone can suffer.
According to a recent survey* conducted in the healthcare industry:
13% of respondents stated that their Revenue Cycle Management (RCM) processes are completely automated.
Of those respondents, 69% use more than 1 solution to manage their revenues, leading directly to system incompatibilities, increased claim denials and difficulty in obtaining patient payments.
96% of the respondents reported that data collection throughout the entire process was either a “moderate” or “big” problem for them.
Don’t allow your practice and patients to get caught up in this confusion! GBS has an all-in-one RCM solution that will help to decrease insurance denials, increase patient collections, and simplify office processes. We also offer automated, value-added solutions that can be customized and applied to a practice’s existing RCM process to enhance and improve overall performance.
GBS would be glad to discuss how our proven business model can benefit your practice, and how we’ve already helped other organizations improve their bottom lines by improving their billings and collections. Contact us today and get started!
*Dimensional Insight/HIMSS RCM Survey: “Understanding Health Systems’ Revenue Cycle Management and Challenges.” www.dimins.com; accessed June 2018.
Accurate Coding & Compliance – With the addition of ICD-10, accurate diagnosis and procedural coding have increased in complexity over the past few years. Outsourcing coding provides access to a highly educated coding workforce, with coding certification and ICD-10 at the core of some providers. With an experienced coding team doing the work, the practice will realize an increase in cash flow, while satisfying compliance initiatives through accurate and precise coding.
Clean Claims Submission – Clean claims submission is directly linked to accurate patient registration, correct coding, detailed charge entry and EDI pre-billing edits. Having a high clean claims submission rate is an essential element to healthy accounts receivables and improved cash flow. Tracking error rates and providing front end error data contribute to staff re-education and improved process flows.
Denials & Appeals Management – Back end (post claim submission) denial management is a critical component to RCM. Having a tool that manages denials and provides reporting feedback aides in the identification of payor denial trends. The ability to track appeals filed to the payor in response to an erroneous denial provides tremendous value to the practice. In addition, a swift response to payor denials results in improvements to the practice’s Days Revenue Outstanding (DRO), Account Receivable Aging (ARA), Gross Collection Percentage (GCP) and Net Collection Percentage (NCP) benchmarks.
Patient Collections – With rising deductibles, the need for a regular patient statement cycle coupled with an automated collection cycle is more important than ever. Dedicated staff is allocated to establishing payment plans with patients. Monitoring statements of delinquent accounts is forwarded to the practice’s outside collection agency in accordance with the practice’s pre-determined protocols.
Analytical Reporting & Benchmarking – Analytical reporting is utilized on multiple levels of the revenue cycle. Establishing benchmark comparison data should be part of every practice’s monthly process. In addition to aiding in the ongoing assessment of the fiscal health of the practice, analytics provides proactive identification of potential reimbursement, productivity and operational issues and aides in benchmark comparisons.
GBS Corporation/Odyssey Health Systems (GBS/OHS) offers clients the opportunity to increase their collections, reduce receivables, and decrease payment lag days with our RCM services. With expertise and experience dating back to 1995, GBS/OHS also offers value-added services such as medical record documentation training, E&M and surgical coding education, and continuous process improvements through the involvement of our Executive leadership team and skilled industry professionals.
Hear what some of our current clients are saying:
“I give GBS/OHS an unqualified recommendation for any hospital or medical group that is seeking billing, collections, or consulting services. Their business model and proven ability to successfully execute that model makes them the logical and smart choice.”
– Ronald R. Suntken, President and CEO, Crystal Clinic Orthopaedic Center
To learn how your hospital or medical group can benefit from GBS/Odyssey’s RCM services, contact us today at 800.870.4427 or at healthcare@gbscorp.com.
Data security, cyberattacks and data breaches are among the biggest and most serious challenges facing businesses today. The ability of companies to keep their customers’ data from falling into the hands of thieves is imperative for long-term survival and success in the marketplace. Sensitive, private and personal data—including credit card and social security numbers, email addresses, usernames, passwords, phone numbers and buying histories and patterns—can be readily available to hackers that gain unauthorized access to a company’s network. Essentially, hackers will look for any business or personal data that can be sold and used to breach financial accounts, steal a person’s identity or make fraudulent purchases and transactions.
GBS assists organizations with eliminating these critical challenges and threats by customizing Managed Technology Solutions that provide robust protection against dangerous hackers and breaches. We understand how the safety and security of your data supports the success of your business—which is why our solutions are designed to safeguard your valuable data 24/7/365.
There are some simple, basic steps that everyone can take to help protect their online devices, systems and personal data. Ongoing education on the latest threats, good common sense and the use of industry best practices are all great places to start.
Create unique usernames and passwords for your accounts. Adding numbers and symbols to your login credentials makes them more difficult to guess or duplicate.
Avoid using the same password or group of passwords for your accounts. Each online site you sign into should have its own combination of letters, numbers and symbols that are used only for that particular account.
Keep all of your software current by promptly installing updates when they’re released. Updates not only improve the performance of your devices and systems, but often contain the latest security enhancements and protection for their security.
Make sure your data is backed up at the end of each day. This is “Computer 101,” and could make all the difference in the world should your data or network become compromised.
Use multiple, cloud-based systems to securely store your backups. Cloud backups utilize multiple servers spread over various locations and provide a much greater level of security than a single, in-house server.
Use good judgment and don’t be click happy. If an email looks suspicious or is from an unknown source, don’t open it. If a website looks questionable, don’t visit it or give them any of your information. If it looks and feels like a scam, assume that it is and avoid it.
GBS’ FOUNDER PAVED THE WAY FOR OUR COMPANY’S FUTURE, THANKS TO HIS PROFOUND DETERMINATION, FORESIGHT, LEADERSHIP AND GENEROSITY
Larry Merriman, an adventurous man, exemplified unwavering determination to provide the lifestyle he envisioned for his family of five by starting his own company, Graphic Business Systems (GBS), in 1971. He did this by using his knowledge and passion of the forms industry, and the help of a few former business associates who trusted, respected and believed in his vision and leadership abilities. Not only did he far exceed his original goal, his family grew by approximately 400 extended GBS family members.
Grand legacies often have small beginnings and Mr. Merriman’s story is no different. The company office was comprised of his kitchen table and his home phone. One can only assume his wife, Pat, did not want to add printing equipment as part of their home décor or have parked cars in the driveway. Fortunately, Mr. Merriman had the foresight to partner with other suppliers, creating a way to provide products, services and solutions to customers quickly without the need to invest in the equipment. Over the years, this foresight significantly contributed to our prosperity—ultimately helping to grow GBS to three successful business units, eight locations and numerous diversified acquisitions.
A good leader is someone who knows the way, goes the way and shows the way. Mr. and Mrs. Merriman’s philanthropic nature and charitable donations are to be admired and commended. They motivated us to be involved and to donate to charities of our choice. Through his exceptional leadership and generosity, Mr. Merriman supported his employees—from our hiring to our retiring.
The GBS ESOP (Employee Stock Ownership Program), which began in 1987, is another wonderful example of how Mr. Merriman cared for his employees and their futures. He literally positioned us for success by structuring our company to potentially ensure that GBS employees and their families would benefit to the fullest extent.
We are fortunate that Mr. Merriman shared his many gifts with all of us, and thankful that he left an enduring legacy and the tools to continue to build upon the solid foundation that he established 48 years ago. What was once a vision became his reality, as well as the means to a successful and secure future for many employees. And the GBS family will continue to benefit from Mr. Merriman’s leadership, ingenuity and guiding spirit. When asked if GBS can fill a need, our answer will always be an astounding “Yes,” because our Founder instilled in us that with hard work and determination, our capabilities are endless! He also taught us that we all bring value to the GBS family table, and in doing so, we continue to honor Mr. Merriman and show our appreciation. Through his life he has made others’ lives better.
Medical claim denials are a problem that all healthcare providers, regardless of size, specialty, and past experience, face on a daily basis. Billing managers and Accounts Receivable staff spend countless hours submitting, correcting, and re-submitting patient claims to insurance providers for payment. This inefficiency not only costs healthcare providers time and money, but also drives up the administrative expenses of insurers and ultimately leads to greater costs for patients throughout the entire healthcare industry.
What causes medical claim denials?
So what exactly is causing all of these denials, re-submissions, and inefficiencies throughout the system. According to Debra Beaulieu-Volk inMedical Economics magazine, a dozen of the most common causes for medical claim denials are as follows:
Data entry and/or typographic errors on patient data
Duplicate claims submitted for the same service
Missing or incorrect procedure code modifiers
Inaccurate site of service designation
Outdated or deleted diagnosis codes
Patient plan’s deductible has not been met
Mutually exclusive or mismatched diagnosis codes
Patient has exceeded his/her plan’s benefit amount
Lack of prior authorization approval by patient’s plan
Service rendered is not covered under patient’s plan
Service rendered is deemed not medically necessary
Providing physician is outside of patient plan’s network
How can medical claim denials be reduced?
Don’t make these mistakes in your practice! In order to eliminate the efficiencies in the billing and collections process, an organized, coordinated system of procedures must be established and followed on a consistent basis. Fortunately, these procedures and best practices do exist, and can be adopted and successfully implemented by any organization with the right help and guidance.
In fact, GBS’ RCM services have been shown in the past to reduce provider denial rates to less than 1%, adding dollars directly to the bottom line by increasing revenues and reducing costs. Contact GBS today to learn more about the billings and collections solutions that can help turn your practice around!
Beaulieu-Volk, Debra. “Improve the Claims Management Process: Preventing Payer Denials.” Ensuring Medical Billing Success, 30 May 2018. www.medicaleconmics.com.
According to the experts, the top five strengths of organizations currently implementing DYAD Leadership are as follows:
Communal Core Values – Every single Team member needs to agree upon what is most important to the organization and how they will maintain the priority of these values.
One Vision, One Mission – Organizational success does not come from leadership Teams who are territorial. It is important that everyone work together to leverage ALL strengths within the Team.
Open Communication – This is key to maintaining the previous two strengths. The more frequently your leadership Team interacts, the more integrated responsibilities and authorities become. This is key to working jointly towards the prosperity of your organization.
Respect – If the physician/administration Team does not share and show mutual respect, it will get lost among the Team that is delivering services.
Correlative Capabilities – Not one organizational leader is good at everything. It is important that the Team is made up of a variety of leaders whose skills complement each other in ways that are in the best interest of the organization.
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Privacy Policy
INTRODUCTION
GBS Corporation respects each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This policy applies solely to activity at and information collected by GBS Corporation’s Web site.
WHAT THIS PRIVACY POLICY COVERS
This policy describes rights retained by GBS Corporation in regard to content (“Rights Information”), and covers how GBS Corporation treats personal information that we collect and receive, including that related to your past use of our products and services (“Privacy Information”). Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
This policy does not apply to the practices of companies that GBS Corporation does not own or control, or to people that GBS Corporation does not employ or manage.
Further, this policy describes specific rights retained by GBS Corporation for copyrighted materials and other intellectual properties contained within this site with regard to their protection.
GBS CORPORATION RIGHTS
GBS Corporation provides access to this site free of charge to provide information about GBS Corporation, its capabilities, products and services.
No materials on this site may be reproduced, altered or further distributed without GBS Corporation’s prior written permission.
All trade names, trademarks, service marks, logos and trade styles on this site are owned by GBS Corporation or its clients. Proper use is limited to use in connection with the products and services of the mark owner and no other use is permitted without the owner’s prior written permission.
In order to improve our business, GBS Corporation may buy or sell a company, or one or more of the companies in our corporate family may merge with or be acquired by another company. If we sell a business, we would probably transfer some or all of your information as a part of the sale, in order that the service being provided to you may continue. In that event, you will receive notice, through our Web site, of that change in control and practices, and we will make reasonable efforts to ensure that the purchaser honors any opt-out requests you might make of us.
We may also release information when we believe it is necessary and appropriate to comply with applicable laws or to protect the rights, property or safety of GBS Corporation, our employees, customers, Web site visitors, or others.
UNSOLICITED IDEAS
It is the policy of GBS Corporation not to accept or consider any kind of unsolicited creative, production-related ideas or other materials of related to our products or services.
We will not consider unsolicited suggestions or ideas because of the potential misunderstandings that may result. Please do not send any such materials for any reason.
If you submit ideas or other materials of any kind, please be advised that all such remarks, suggestions, ideas, graphics, or other information submitted to GBS Corporation will become our permanent property. We will not be required to treat any unsolicited submission as confidential, and will not be liable for any use of it inside or outside of GBS Corporation, and will not incur any liability as a result of any similarities that may appear in future GBS Corporation projects, products, or improvements.
Without limitation, GBS Corporation will have exclusive ownership of all present and future existing rights to any and all unsolicited submissions of any kind, and will be entitled to use the said materials for any purpose without compensation to any other person creating or sending said materials.
INFORMATION COLLECTION
We collect information and use it to keep you informed about GBS Corporation, and to make your visit to our site as useful and informative as possible.
We are committed to safeguarding all personally identifiable information we obtain about site visitors, whether internal or external. The only personally identifiable information we collect via electronic mail, or our web site (including site(s) currently being maintained by trusted third-party providers,) is (1), that which is voluntarily provided by our visitors, and (2), that which is generally found within the user’s browser, for purposes of identification.
GBS may collect demographic data in order to determine out GBS may better serve our customers.
NON-PERSONAL INFORMATION
In some cases, we may collect information about you that is not personally identifiable. For example, our Web site may automatically recognize the domain name of the Web site, or the advertisement, which you clicked-through to reach our site (for example, aol.com, if you are connecting from an America Online account), but not the e-mail address of visitors to our Web site. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.
INFORMATION COLLECTION METHODS
We collect this information through registration forms, voluntary forms, and automatic logging files. Some of this information is collected voluntarily, but information in logs is involuntarily. To receive some of our products and services, certain information is mandatory so that we can track who is getting them. Other information we request is optional.
INFORMATION PURPOSE AND DISSEMINATION
Tracking information is collected and analyzed so that we may improve our service offerings to our users. This tracking information is kept confidential. We will share personally identifiable information about you to other companies or people when one or more of the following conditions apply:
We have your consent to share the information;
We need to share your information to provide the product or service you have requested;
We need to send the information to companies who work on our behalf to provide a product or service to you. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us;
We respond to subpoenas, court orders or legal process; or
We find it necessary to protect and defend our legal rights or property.
In addition, in the event of a transfer of ownership of GBS Corporation, such as acquisition by or merger with another company, we will provide notice before any personally identifying information is transferred and becomes subject to a different privacy policy.
COOKIES
This site employs the use of cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable GBS Corporation to track usage patterns and deliver customized content to users. Our cookies do not have an expiration date, meaning they expire when the user closes their browser. Our cookies do not collect personally identifiable information.
CHILDREN
This Web site is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children’s Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 13 years of age.
SPECIFIC INFORMATION USAGE
Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
INFORMATION SECURITY
GBS Corporation takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services.
REVIEWING, UPDATING OR REMOVING YOUR INFORMATION
We provide this privacy policy as a statement of our commitment to protect your personal information. If you have submitted personal information through our Web site or interactive advertisement, and would like that information deleted from our records or would like to update or correct that information, please contact us at our e-mail address marketing@gbscorp.comand provide us with your name and postal address. We will use commercially reasonable efforts to make corrections or remove your name and address from future mailings.
CHANGES TO THIS POLICY
Please note this Privacy Policy will change from time to time. We expect most such changes to be minor, but there may be changes that are more significant. Regardless, we will post those changes on this page and, if the changes are significant, we will also provide a more prominent notice. Each version will be noted at the top of the page.
If you have any additional questions, please feel free to contact us any time at marketing@gbscorp.com.
JURISDICTION
These terms shall be governed by and construed in accordance with the laws of the State of Ohio, in the United States of America, regardless of where the user is based. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in Stark County, Ohio, U.S.A., and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. GBS Corporation can revise these Terms and Conditions at any time by updating this posting.
CONTACTS
