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Smart Business Solutions – A GBS Podcast Show

Smart Business Solutions is an educational podcast that offers solutions to today’s biggest business challenges as seen through the eyes of leading industry experts and market professionals. Explore the worlds of technology, healthcare, logistics, brand security, print management, and information management and see how today’s leaders are successfully navigating them on a daily basis.

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GBS Smart Business Solutions Podcast - Ryan Hackett
Ryan Hackett discusses the tools available to Healthcare Providers in Episodes 26 and 27.

Episode 27:

Healthcare: Tips and Tools for Your Practice to Survive (and Thrive!) in Today’s Marketplace (Part 2)

In Part 2 of this episode of Smart Business Solutions, we conclude our discussion with Ryan Hackett, GBS Healthcare Account Executive and Solutions Architect, on the ways that Healthcare Providers can survive and thrive in the environment we’re living in today. Listen as Ryan details some of the changes in the Healthcare industry due to the Covid-19 pandemic, the long-term impacts of those changes on patient care, and what GBS is doing to help Providers adapt to and meet those changes.

GBS Smart Business Solutions Podcast - Ryan Hackett
Ryan Hackett discusses the tools available to Healthcare Providers in Episodes 26 and 27.

Episode 26:

Healthcare: Tips and Tools for Your Practice to Survive (and Thrive!) in Today’s Marketplace (Part 1)

How are Healthcare Providers adapting to the current environment we’re all facing today? What challenges have they typically faced in the past, and what do those look like now? Most importantly, what can Providers do to effectively and efficiently meet those challenges and survive (and thrive!) in today’s marketplace? Listen here as Ryan Hackett, GBS Healthcare Account Executive and Solutions Architect, discusses these topics and much more in Part 1 of this two-part episode of Smart Business Solutions.

Jay Wittmann and Mike Vitale on Smart Business Solutions
Jay Wittmann and Mike Vitale conclude their discussion on Intelligent Labels in Episode 25.

Episode 25:

Technology: Intelligent Labeling and Its Impact on Consumer Behavior (Part 2)

In Part 2 of this episode of Smart Business Solutions, we conclude our discussion on intelligent labeling with Jay Wittmann of Avery Dennison and Mike Vitale of GBS. Here we discuss the costs associated with intelligent labels, the changes to the industry due to the ongoing pandemic, and the ways that technology has met the challenges in today’s marketplace and will continue to grow and develop in the future.

Jay Wittmann of Avery Dennison and Mike Vitale of GBS discuss intelligent labeling in Episode 24.

Episode 24:

Technology: Intelligent Labeling and Its Impact on Consumer Behavior (Part 1)

Intelligent or “Smart” Labels are transforming the way goods and services are bought and sold in the marketplace. Listen here as Jay Wittmann, Product Manager for Intelligent Labels for Avery Dennison, and Mike Vitale, Vice President of Sales for GBS Print Technologies, discuss the components and types of smart labels, the benefits of using them for both sellers and buyers, and how these technologies will continue to shape consumer behavior for years to come.

Mary Hudec and Sheila Tonn-Knopf discuss RCM in Episode 23.

Episode 23:

Healthcare: Effective Strategies for Managing Your Revenue Cycle

In this episode of Smart Business Solutions, we examine the topics of medical billing and Revenue Cycle Management (RCM) for healthcare providers. Mary Hudec, Vice President of Revenue Cycle Service at GBS, and Sheila Tonn-Knopf, Director of Revenue Cycle Strategies at GBS, discuss the major components of the medical billing and RCM process, the current challenges that hospitals and medical providers face in these areas, the solutions available to them to meet these challenges, and the benefits they can realize by utilizing the solutions.

GBS Smart Business Solutions Podcast
Pat C. discussing The Paper Center and great customer service in Episode 22.

Episode 22:

Business: Elements of a Great Customer Service Program

Pat Castronova, Senior Account Executive at GBS, manages the day-to-day operations of The Paper Center, a division of GBS located in Youngstown, Ohio. Pat has been with GBS for more than 5 years, and has over 30 years of sales and management experience in the paper industry. In this episode, Pat discusses the types of products and services offered to clients, the effects of technology on the paper industry, and what makes for great customer service and relationships.

Enoch Seward Picture
Enoch discusses Patient Identification solutions in Episode 21.

Episode 21:

Healthcare: Benefits of Effective Patient Identification Solutions

Enoch Seward is GBS Senior Account Executive for Patient Identification Solutions and has been with the company for 7 years. Located in Brentwood, Tennessee, he has more than 20 years of experience in building relationships and customizing, implementing and supporting client solutions in the Healthcare industry. Listen here as Enoch discusses the types of patient ID solutions available today, the benefits and necessities of using these solutions, the role that technology plays and the changes and enhancements coming to the industry in the future.

GBS Smart Business Solutions Podcast
Dr. Goff and Dan Laskey discussing stroke awareness and prevention in Episode 20.

Episode 20:

Health & Wellness: May is National Stroke Awareness Month 

In the conclusion of this special healthcare episode of Smart Business Solutions, Dr. David Goff, Medical Director of Mercy Hospital Work Health and Safety, and Dan Laskey, Registered Nurse at GBS, discuss the topic of stroke, which is the fifth leading cause of death in the United States. May is National Stroke Awareness Month, and the signs and types of strokes, modifiable risk factors, and the roles played by diet, blood pressure and cholesterol are all discussed in this episode.

GBS Smart Business Solutions Podcast
Jay and Rich discussing the impact of technology on the credit union industry in Episode 19.

Episode 19:

Credit Unions: Examining the Impact of Technology on Consumers 

In this episode of Smart Business Solutions, GBS Credit Union Senior Account Executive Jay Malcolm discusses the current state of the credit union industry and how technology has impacted it in recent years. In addition, the differences between credit unions and banks, the consumer advantages of doing business with a credit union, and how credit unions market their business to new customers are discussed.

Smart Business Solutions podcast on corporate wellness.
Dan and Charlotte standing next to an employee treadmill in North Canton, Ohio.

Episode 18:

Business: Benefits of a Corporate Wellness Program (Part 2) 

In Part 2 of this episode of Smart Business Solutions, Corporate Wellness Strategist Charlotte Shaar and GBS Registered Nurse Dan Laskey continue their discussion on the importance of corporate wellness programs. Topics of discussion include the specific types of programs that companies can offer their employees, when and how best to measure results of a program, and the steps a company can take to begin one for their employees.

GBS Smart Solutions Podcast Episode 17.
Charlotte, Dan and Rich discuss corporate wellness in Episode 17.

Episode 17:

Business: Benefits of a Corporate Wellness Program (Part 1)

In this episode of Smart Business Solutions, Corporate Wellness Strategist Charlotte Shaar and GBS Registered Nurse Dan Laskey discuss the growing world of corporate wellness. Listen as Charlotte and Dan discuss the importance of wellness programs in today’s business world, why companies should offer them, and the benefits of doing so to both employers and employees.

Jeff and Gary with Embellished Print Examples
Jeff and Gary holding samples of embellished print pieces discussed in Episode 16.

Episode 16:

Business: Using Embellished Print to Impact Consumers (Part 2)

In Part 2 of this special episode of Smart Business Solutions, GBS Executive Vice President of Document Management Jeff Merriman and Print Embellishment and Technology expert Gary Chmielewski conclude their discussion on digital print media, embellished print techniques and their impact in the marketplace.

Dr. Goff, Rita, Dan and Rich discuss the basics of heart health during Episode 15.
Dr. Goff, Rita, Dan and Rich discuss the basics of heart health during Episode 15.

Episode 15:

Health & Wellness: February is Heart Health Month

In this very special episode of Smart Business Solutions, we celebrate national Heart Health Month by talking to Dr. David Goff, Medical Director of Mercy Hospital Work Health and Safety, and Dan Laskey, Registered Nurse at GBS. Symptoms and signs of a heart attack, modifiable risk factors to help prevent cardiac events, and when to call 911 are all discussed in this episode.

Jeff, Gary and Rich discussing embellished print in Episode 14 of Smart Business Solutions.
Jeff, Gary and Rich discussing embellished print in Episode 14 of Smart Business Solutions.

Episode 14:

Business: Using Embellished Print to Impact Consumers (Part 1)

In this episode of Smart Business Solutions, GBS Executive Vice President of Document Management Jeff Merriman and Print Embellishment and Technology expert Gary Chmielewski discuss the print industry and the effect that digital media and technology have had on it. In part one of this two-part episode, Jeff and Gary explain the differences between offset and digital print, the basics of embellished print and the impact that embellishments have on consumers.

Dean and Vince taking a quick break during the recording of Episode 13.

Episode 13:

Technology: Securing Your Company’s Critical Data (Part 2)

In Part 2 of this special episode of Smart Business Solutions, Senior Solutions Architect Vince Ingles and Involta Enterprise Account Manager Dean Hiner conclude their discussion on data protection and security. The latest technology trends, the hybrid cloud, technical and customer support services, and the experience of touring an Involta data center are all discussed in the final part of this episode.

GBS Smart Business Solutions podcast being recorded.
Vince, Dean and Rich discuss data security issues during Episode 12.

Episode 12:

Technology: Securing Your Company’s Critical Data (Part 1)

In Part 1 of this episode of Smart Business Solutions, Senior Solutions Architect Vince Ingles of GBS and Enterprise Account Manager Dean Hiner of Involta discuss the complex and dynamic world of data protection. GBS and Involta partner to develop effective IT solutions for clients in the healthcare industry, and in this episode discuss topics including cloud computing, hosting and colocation services, common security threats and misconceptions, and the number one security challenge facing businesses today.

Healthcare Technology
Pat and Vince discussing technology's impact on healthcare in Episode 11.

Episode 11:

Healthcare: Technology-Based Patient Care (Part 2)

In Part 2 of this special episode of Smart Business Solutions, Senior Account Executive Pat Diana and Senior Solutions Architect Vince Ingles continue their discussion on the overall impact that technology has had on the healthcare industry. Revenue Cycle Management, cybersecurity for physicians, the effects of big data on patient care, and why so many providers choose to partner with GBS are all discussed in the final part of this episode.

Healthcare Technology
Pat, Vince and Rich discussing the impacts of technology on healthcare in Episode 10.

Episode 10:

Healthcare: Technology-Based Patient Care (Part 1)

In Part 1 of this special episode of Smart Business Solutions, Senior Account Executive Pat Diana and Senior Solutions Architect Vince Ingles discuss the overall impact that technology has had on the healthcare industry. Enhanced patient care and satisfaction, government compliance, current industry trends, and the solutions offered by GBS are discussed in detail.

GBS Podcast
Mike and Rich discussing print technology solutions in Episode 9.

Episode 9:

Business: The Importance of Technology in Product Packaging

In this episode of Smart Business Solutions, Senior Sales Executive Mike Montgomery discusses the newest solutions available to clients through the GBS Print Technologies Division. Labels, Instructions for Use (IFUs) and printed marketing materials are just a few of the customized options available to help businesses effectively manage, store and retrieve their information on a daily basis.

Brian and Rich discussing print management programs for clients in Episode 8.

Episode 8:

Business: Comprehensive Print Management Solutions

Brian Taylor, Director of Print and Paper Solutions at GBS, discusses the challenges that organizations face today in managing their print and promotional programs, the technology involved in simplifying this process, his experience in providing customized solutions to clients of all sizes, and the satisfaction that comes from helping others succeed.

John and Rich discussing customized packaging solutions for clients during Episode 7.

Episode 7:

Business: Customized Packaging Solutions for Clients

John Lane has been with GBS for 27 years and is currently serving as Vice President of Printech Solutions. In this episode of Smart Business Solutions, John discusses his experiences and lessons learned in sales and management, the changes he has seen in the print and labeling industry throughout the years, the joy received from solving problems for clients, and how GBS has used technology to adapt and meet the needs of today’s businesses.

Joe and Eugene Jr. discussing effective document management solutions in Episode 6.

Episode 6:

Business: Efficiently Managing Your Business Documents

Joe Calabria is Vice President of Document Imaging and IT Solutions and has been with GBS for over 31 years. Listen here as Joe discusses the critical need for businesses today to convert documents from paper to digital files, the ease at which digitized documents can be disseminated and stored, the safety and peace of mind that digital records provide to companies, and the time and money that can be saved by doing so.

Jackie and Eugene Jr. discuss principles for developing great client solutions in Episode 5.

Episode 5:

Business: Principles for Developing Successful Customer Solutions

Jackie Davison has been with GBS for 23 years and is Senior Vice President of Business Development. In this episode of Smart Business Solutions, Jackie discusses the keys to successful selling and customer service, the ability to grow through the use of new technologies, the need to adapt to changing and emerging markets, and the value of listening and collaboration in developing effective customer solutions.

Mike Vitale detailing tech solutions for brand protection during Episode 4.

Episode 4:

Technology: Using Tech to Protect Your Brand

Mike Vitale has been with GBS for over 9 years and was recently promoted to Vice President of Sales for the PrintTech Solutions division. Listen as Mike discusses the necessity of utilizing technology to develop secure labeling and brand protection solutions for clients, the importance of smart warehousing and logistics activities in managing products and information, and the career benefits of mentoring.

Dan and Brennan discussing credit union solutions during Episode 3.

Episode 3:

Credit Unions: Keys to Powerful Processing Systems

Dan Miller is the Vice President of Credit Union Services at GBS and has been with the company for 32 years. Listen in as Dan and guest host Brennan Miller discuss the current challenges of the credit union industry, the need for more and better technological solutions, and the importance of utilizing a superior core processing system for daily operations.

GBS Podcast Recording
Vince and Eugene Jr. discussing the latest IT challenges in Episode 2.

Episode 2:

Technology: Effective Data Security Solutions

Vince Ingles is an IT Solutions Architect and Account Executive with nearly 20 years of experience at GBS. In this episode of Smart Business Solutions, he and host Eugene Jr. discuss the role that technology and big data play in business today, including some of the most commonly encountered IT issues, why the cloud is the most effective backup tool available, the importance of maintaining updated systems, and the coming threats to data security.

GBS Podcast recording
Eugene, Eugene Jr. and Todd recording Episode 1.

Episode 1:

Business Strategies: Growth and Success

In our inaugural episode of Smart Business Solutions, host Eugene Calabria Jr. sits down with his father and GBS President & CEO Eugene Calabria Sr. to discuss the company’s tremendous success and strategies for future growth, current trends in the healthcare and technology industries, and the importance of mentoring and leadership in today’s business world.

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