Junior IT Specialist

Massachusetts, Wilbraham
Posted 2 weeks ago


This position will be an entry to mid level position to assist customers both internally and externally with IT Support, Analytics and Hardware needs.  This department provides 24/7 coverage in a Healthcare, Revenue Cycle Management, market.  It is expected that this position will be available for coverage at times, both overnight and weekends.


  • Perform daily checks on critical Revenue Management Cycle processes
  • Monitor the end to end processing of files for all aspects of the business including charge, demographic, claim & remittance files
  • Monitor & maintain essential daily infrastructure functions of the Information Technology department. Functions include data closet operations, server performance & health, backups & disaster recovery, antivirus & malware protection, printer maintenance & troubleshooting
  • Provide support for 300-400 users (50 Internal, 250 – 300 External)
  • Solve client connectivity/printing/general usage problems via Remote Control Software (GotoAssist) to solve client issues
  • Assist with hardware deployment, maintenance & upgrades (PC/Workstation)
  • Provide first level application support for required business applications (Medicare Easy Print, NextGen, Microsoft Office 2010 – Office 365
  • Maintain knowledge of IT systems & technologies
  • Maintain vendor communication for printer functionality
  • Provide Active Directory maintenance. (User Creation, Group Policy Management, etc.)
  • Standard data room operations. (Backups, Anti-Virus, Power Management, Environmental Controls, Etc.)
  • Assist with server migrations. (Hardware, O/S & Software upgrades)
  • Maintain cabling infrastructure from desk to data closet
  • Maintain inventory of all supplies needed for operations. This includes office supplies, claim forms, toner, and ink cartridges for the office printers, etc.; responsible for ordering items as necessary
  • Provide 24 hour on-call support for occasional client issues
  • Other duties as assigned

QUALIFICATIONS (Knowledge, Skills, and Ability Requirements)

  • High school diploma or equivalent
  • Formal post high school information technology degree or certification
  • Excellent communication skills, both written and verbal
  • Ability to communicate effectively with administrative staff, physicians, patients, families, employees, and customers
  • Must be detail oriented, organized, and possess exceptional skill in prioritizing tasks
  • Must maintain open communication with senior management and staff
  • Must be able to work flexible hours when needed and occasional extended hours when necessary
  • Must be able to handle a high volume of work and multi-task assignments
  • Must have the flexibility to adapt to new ideas and roles as they develop
  • Must have the dexterity and sight to use basic office equipment


GBS Convergent Solutions is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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