Managed Services is a Proactive Solution To IT Problems

Have you ever thought of how much time your employees spend fixing your company's IT issues? When they are fixing IT issues, they are taking valuable time away from their job, which is hurting your customers. In the long run, that results in lost profits. GBS' Managed Services offering relieves that added stress, and helps to make your employees more productive by proactively minimizing down time and by eliminating productivity-killing activities.

With the state of the economy today, Managed Services from GBS helps many organizations like yourself reduce costs, streamline processes, and increase productivity across the board.  Our Managed Services solution is proactive as opposed to reactive - one that anticipates your needs before they occur, and prevents problems through routine maintenance of hardware and frequent updates of software. Many of these services are handled remotely via the Internet. In addition to true Help Desk based support, there are four main components that make up GBS' Managed Services. They include the following:

• Desktop Management
  Desktop management is a comprehensive approach to managing all the computers within an organization. Despite its name, desktop management includes overseeing laptops and other computing devices as well as desktop computers. In addition to security related tasks, traditional desktop management includes installing and maintaining hardware and software, and administering user permissions. 
• Network Management
  Network management refers to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.
• Server Management
  Server maintenance is one of the main roles in server management positions.  Server managers have to ensure that the servers are always optimized to the desired settings of the business. They have to ensure that the hardware capability of the server, as well as the applications that control the server, are updated and properly configured according to the business need.
• User Management
  User management helps you proactively monitor application availability. This component of Managed Services enables you to do the following:
  - Proactively monitor the end user's experience.
  - Assess the business impact when problems occur to prioritize IT's response.
  - Triaging and isolating application problems.
  - Gaining visibility into real user behavior patterns.